Quality Assurance Handler
Core
Conduct quality audits on open and closed claims and telephone calls to identify operational failures and drive process improvements.
Role type
Quality Assurance Handler (Insurance Claims)
Builds
Claims quality metrics and process improvement plans for insurers
Domain
Insurance / Third-Party Administration (TPA)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Claims experience (property, auto, travel, liability), Quality assurance auditing, Data-driven decision making, Process improvement, Independent prioritization
Preferred skills
Startup or high-growth experience
Responsibilities
Conduct quality audits on claims and calls, Identify areas of failure, Conduct feedback sessions with handlers, Support quality improvement plans, Identify process improvement opportunities, Support technical claims functions like complaints and payment controls
