Program Manager, Quality
Core
Designing cross-functional quality processes and managing an operational team of quality control specialists to evaluate human data deliverables for AI training and enterprise clients.
Role type
Senior Program Manager (Quality Operations)
Builds
Automated quality evaluation systems, audit workflows, and performance metrics for human-in-the-loop AI data pipelines.
Domain
AI Data Operations / Human Intelligence Platform
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
cross-functional program management, automated technical solution development, team leadership (30+ auditors), root-cause analysis, KPI monitoring, stakeholder reporting, distributed team management, data-driven problem solving
Preferred skills
LLM integration, database scripting, scaling distributed workforces, high-growth startup experience
Technologies
LLMs, databases, scripting
Responsibilities
Own quality programs and outcomes for designated accounts or projects; develop technical solutions to auto-evaluate dataset quality; devise systems to evaluate auditor performance; report on quality metrics and KPIs; present leadership reports on human data deliveries; hire and coach a 30+ auditor workforce.
Seniority
Senior, hands-on IC with team leadership
