Account Manager (Legal Services)
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing team growth for client accounts.
Role type
Senior Account Manager (Operations & People Leadership)
Builds
Client service delivery and operational processes
Domain
Business Process Outsourcing / Legal Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, employee lifecycle management, financial management (P&L), contract management, client relationship management, workflow management, continuous improvement, data analysis
Preferred skills
Experience with Engage platform, multi-service solution delivery, due diligence for new business
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, performance management, and succession planning; establish and sustain quality service delivery through standard operating procedures; manage staffing, workflow volumes, and labor allocations; review monthly P&L and create invoices; create and present monthly Client Service Reviews (CSR); foster cross-training and team culture; drive continuous improvement and resolve escalated client issues.
Seniority
Senior, hands-on IC with people management focus
