Senior Customer Experience Solution Engineer (m/w/d)
Core
Conduct technical PreSales meetings and co-create sustainable Customer Experience (CX) project initiatives with clients.
Role type
Senior PreSales Solution Engineer (CX)
Builds
Holistic CX solutions including architecture, data models, and scalable integration approaches.
Domain
Customer Experience (CX), Enterprise Software, Cloud Architecture
Deliverable
production ML models | product features | client delivery
Required skills
PreSales execution, CX platform expertise (Salesforce, Microsoft), solution architecture design, integration design, data modeling, migration strategy, technical workshop facilitation, AI solution evaluation, stakeholder management
Preferred skills
Mentoring, knowledge sharing, process automation, value argumentation
Technologies
Salesforce, Microsoft CX platforms, distributed/heterogeneous architectures, AI tools
Responsibilities
Lead technical PreSales meetings and workshops, design scalable CX architectures, translate client requirements into architectural decisions, manage complex technical workstreams and backlog prioritization, evaluate AI-driven solutions and automation opportunities, mentor team members
Seniority
Senior, hands-on IC with client-facing responsibilities
