Customer Success Executive, U.S. Federal
Core
Strategic leadership of post-sales activities for U.S. Federal accounts, driving ServiceNow platform value and business transformation.
Role type
Senior Customer Success Executive (Strategic Account)
Builds
Long-term customer success, predictable renewals, and business transformation outcomes for Federal clients.
Domain
U.S. Federal Government / Enterprise SaaS / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account leadership, C-level relationship management, business transformation execution, risk mitigation, KPI management, change management, cross-functional leadership, AI integration strategy
Preferred skills
Experience with U.S. Federal customers, Master's degree
Technologies
ServiceNow platform, AI-powered tools
Responsibilities
Lead post-sales transformation for key accounts, partner with C-level executives on business goals, collaborate with Account Executives on integrated strategies, identify and mitigate success risks, guide team to meet operational KPIs, advocate for innovative solutions, establish and review success metrics.
Seniority
Senior, hands-on IC with strategic leadership
