Key Account Director - CRM & Industry Solutions MRD
Core
Oversee market success of ServiceNow specialty solution products built on the Service Management platform to enable enterprise processes with uniform information.
Role type
Senior IC solution sales manager (CRM & Industry Solutions MRD)
Builds
ServiceNow specialty solution products and digital transformation strategies for enterprise customers
Domain
Enterprise IT / Service Management / AI integration
Deliverable
product features
Required skills
ROI analysis for specialty solutions, account planning, territory strategy, sales cycle management, coaching sales teams, digital transformation strategy, AI integration in workflows
Preferred skills
Experience as an Account Executive (AE), business sales process knowledge
Technologies
ServiceNow platform, AI-powered tools
Responsibilities
Support territory strategy and planning, provide input to AEs during account planning, partner with customers to envision digital transformation value, coordinate with specialists on capability roadmaps, coach AEs/ADRs/ACEs on specialty solution knowledge, customize time allocation for territory needs
Seniority
Senior, hands-on IC