Coordonnateur TI
Core
Coordinate IT requests and incidents, track their resolution, and liaise with users, internal teams, and vendors to ensure efficient service delivery.
Role type
IT Operations Coordinator
Builds
IT service delivery and process improvements
Domain
Retail / IT Operations
Deliverable
dashboards & analysis
Required skills
IT request/incident coordination, vendor management, ITSM tools, Excel, performance metrics tracking, professional communication
Preferred skills
Prioritization, emergency management, stakeholder collaboration
Responsibilities
Coordinate, prioritize, and track IT requests and incidents; Liaise with vendors and track deliverables; Maintain proactive communication with users and stakeholders; Produce and update IT performance indicators.
Seniority
Mid-level, hands-on IC
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