Service und Incident Manager (m/w/d)
Core
End-to-end coordination and management of the incident lifecycle, including classification, prioritization, escalation, and stakeholder communication to ensure timely resolution and service quality.
Role type
Senior Service and Incident Manager
Builds
Stable IT services and operational continuity for business operations
Domain
IT Operations / Service Management
Required skills
Incident management, ITIL framework knowledge, stakeholder coordination, escalation management, SLA monitoring, root cause analysis, process improvement, service monitoring
Preferred skills
Experience in complex dynamic environments, proactive communication, structured process-oriented approach
Responsibilities
Coordinate incident management processes, classify and prioritize incidents, monitor incident progress, initiate escalations, communicate with stakeholders, support continuous improvement of processes, identify recurring problems, support root cause analysis, ensure SLA compliance
Seniority
Senior, hands-on IC
