Gestionnaire support fonctionnel - IT (Systèmes d'information) - Boulogne-Billancourt, Ile de France, France
Core
Monitor IT system health, qualify and resolve incidents, and coordinate internal/external teams to ensure SI functionality.
Role type
Functional Support Manager (IT Operations)
Builds
IT system stability and incident resolution workflows
Domain
Banking / Financial Services / IT Operations
Deliverable
dashboards & analysis
Required skills
Incident management, system monitoring, crisis management, stakeholder communication, priority management, technical tool proficiency
Preferred skills
Knowledge of stock market and banking processes, initiative, customer service orientation
Technologies
Grafana, Kibana, Zabbix
Responsibilities
Perform daily system health checks using monitoring tools, qualify and analyze incidents, coordinate internal and external teams, escalate issues, organize crisis meetings, and communicate with senior management and users.
