Sr Technical Customer Success Manager
Core
Technical Customer Success Manager guiding customers in the adoption and operationalization of the Armis Platform to achieve strategic security objectives and maximize value.
Role type
Senior Technical Customer Success Manager
Builds
Customer success plans, operationalized security posture, and value realization for enterprise clients using the Armis Platform.
Domain
Cyber Security / IoT / OT / Enterprise Risk Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical platform configuration, stakeholder management, use case alignment, risk reporting, executive dashboard review, third-party integration knowledge, project management, problem solving, security program validation.
Preferred skills
Cyber Security SaaS CSM experience, Deployment Engineer background, Unified Communications expertise, Healthcare/IoT device familiarity, Linux troubleshooting, Networking (LAN/WAN, Routing/Switching), Security program implementation.
Technologies
Armis Platform, Gainsight, Redhat Linux, CentOS, SIEM, SOAR, Endpoint Security, LAN/WAN protocols.
Responsibilities
Manage portfolio of up to 30 accounts through lifecycle from pre-sales to deployment; guide customers through implementation and operationalization; report risks and wins to internal teams and external sponsors; track account health and NPS using Gainsight; validate deployment configuration and use case delivery; establish regular executive business reviews; provide technical subject matter expertise on security and integrations.
Seniority
Senior, hands-on IC