Partner Manager
Core
Manage and nurture ServiceNow Partner Ecosystem relationships across the Americas, driving partner practice maturity, business growth, and joint go-to-market execution.
Role type
Senior Partner Manager (Ecosystem & Business Development)
Builds
Partner business plans, achievement roadmaps, joint GTM strategies, and revenue growth for the ServiceNow Partner ecosystem.
Domain
Enterprise Software (ITSM/ITOM) + Partner Ecosystem Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Partner ecosystem management, business planning, account planning, stakeholder management, pipeline review, QBR execution, capacity planning, joint GTM strategy, partner enablement, data analysis, travel management
Preferred skills
AI integration in business processes, SOP development, remote coaching, partner program remediation, marketing event coordination
Technologies
ServiceNow Partner Portal, ServiceNow Now Platform, AI-powered tools
Responsibilities
Manage partner relationships and ecosystem health; develop partner business plans and achievement roadmaps; drive joint go-to-market plans and demand generation; conduct quarterly business reviews and operational excellence assessments; align partner investments with ServiceNow strategy; execute partner remediation plans; collaborate on marketing events and partner prospecting days.
Seniority
Senior, hands-on IC
