Senior Hospitality Site Manager
Core
Oversee multi-service team delivering white-glove hospitality, workplace, and business support services within a fast-paced law firm environment.
Role type
Senior Hospitality Site Manager (Operations & People Leader)
Builds
Exceptional service experience for attorneys, guests, and office personnel
Domain
Professional Services / Law Firm Operations
Required skills
People leadership, operational performance management, financial management (P&L), client relationship management, workflow optimization, budgeting, team development, SLA compliance, data-driven reporting, cross-functional collaboration
Preferred skills
Experience with Engage platform, due diligence for new business, process improvement initiatives
Technologies
Engage, Microsoft Office
Responsibilities
Manage full employee lifecycle (hiring to offboarding), execute standard operating procedures, review monthly P&L and invoices, create and present Client Service Reviews, manage staffing and workflow volumes, resolve escalated client issues, lead due diligence for new accounts
Seniority
Senior, hands-on IC
