Customer Success Manager (m/w/d)
Core
Strategically manage customer success, build long-term partnerships, and ensure sustainable customer value for retail clients using IoT and ESL solutions.
Role type
Senior Customer Success Manager (Trusted Advisor)
Builds
IoT-Cloud technology, Electronic Shelf Labels (ESL), and digital store solutions for the retail industry
Domain
Retail / IoT / Digital Solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, proactive risk management, commercial acumen, stakeholder coordination, cross-selling and upselling identification
Preferred skills
Experience in SaaS or technology environments, understanding of retail digitalization
Technologies
IoT-Cloud, Electronic Shelf Labels (ESL), Artificial Intelligence
Responsibilities
Develop strategic success and account plans, act as a trusted advisor to demonstrate measurable customer value, proactively manage the customer lifecycle using health scores and business reviews, identify growth opportunities with sales, and coordinate internal stakeholders to ensure execution
Seniority
Senior, hands-on IC
