Customer Success Manager
Core
Managing services for IoT & SaaS solutions for retail sector clients, ensuring contractual commitments and driving service improvements.
Role type
Customer Success Manager
Builds
IoT & SaaS service solutions for retail clients
Domain
Retail technology, IoT, SaaS
Deliverable
client delivery
Required skills
relationship building, contract management, SLA definition, client steering committee leadership, continuous improvement planning, upsell/cross-sell identification
Preferred skills
proactive service evolution proposal, contract setup and renewal participation
Responsibilities
Develop and maintain relationships to position Vusion as a key service partner; Monitor service commitments to ensure support, maintenance, and asset management meet contractual terms; Coordinate with support teams and stakeholders to ensure quality service; Define and adjust service level agreements (SLA/SLR); Lead client steering committees to discuss performance and improvements; Manage events impacting service contracts; Develop continuous improvement plans; Proactively propose and cost service evolutions; Participate in contract setup and renewal strategies.
Seniority
Mid-level (2-5 years experience)
