Operations Manager - Legal
Core
Operations leader responsible for executing service delivery, operational excellence, cost optimization, and team development for client service offerings.
Role type
Senior Operations Manager
Builds
Client service delivery operations and optimized cost-to-serve models
Domain
Professional services / Client operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, employee lifecycle management, service level agreement (SLA) compliance, workflow management, financial management (P&L), client relationship management, continuous improvement, data-driven reporting
Preferred skills
Cross-functional collaboration, strategic planning, change management
Technologies
Engage (workflow management system), Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, performance management, and succession planning; establish and sustain quality service delivery through standard operating procedures; manage staffing, workflow volumes, and labor allocations; review monthly P&L and manage budgets; create and present monthly Client Service Reviews (CSR); foster team culture of high performance and continuous improvement.
Seniority
Senior, hands-on IC with people management focus
