Senior Operations Manager | Ortigas
Core
Design, plan, control, and improve operations processes for outsourced digital services and customer experience teams.
Role type
Senior Operations Manager
Builds
Operational systems, procedures, and performance monitoring frameworks for client-facing teams.
Domain
Business Process Outsourcing (BPO) / Customer Experience / Technology Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations management, team leadership, process improvement, performance monitoring, budgeting, data analysis, system implementation, cost-benefit analysis, staffing management
Preferred skills
Experience managing 600+ FTEs, strong computer skills (Microsoft/Google applications), client relationship building
Technologies
Microsoft applications, Google applications
Responsibilities
Oversee operations process design and implementation; manage and train teams of employees; monitor campaign performance and conduct quality assurance; prepare annual budgets and analyze cost variances; maintain communication between staff and senior management; develop individual and team goals.
Seniority
Senior, hands-on IC with leadership responsibilities