Senior Genesys Cloud Engineer
Core
Design, integrate, support, and optimize Genesys Cloud CX contact-center solutions, including interaction flows, routing, and conversational automation.
Role type
Senior Genesys Cloud Engineer (Contact Center)
Builds
Genesys Cloud CX solutions, IVR, ACD, queues, bots, omnichannel interactions, and outbound dialing campaigns.
Domain
Contact Center Technology / Customer Experience (CX)
Deliverable
production ML models | product features
Required skills
Genesys Cloud Architect, Genesys Cloud Platform APIs (REST, webhooks), Genesys Cloud Data Actions, Outbound Dialing configuration, Analytics and Reporting, Level 2/3 technical support
Preferred skills
Genesys Dialog Engine Bot Flows, Bot Connector, Workforce Engagement Management (WEM), third-party bot integrations (Google Dialogflow, AWS Lex)
Technologies
Genesys Cloud, Genesys Cloud Architect, REST APIs, JSON, Dialogflow, AWS Lex
Responsibilities
Design and optimize interaction flows (IVR, ACD, queues, bots); Configure routing rules and schedules; Develop integrations with external systems; Implement conversational automation; Provide Level 2/3 technical support.
Seniority
Senior, hands-on IC
