Senior Software Engineer - Genesys cloud, IVR, Contact Center
Core
Design, develop, administer, and optimize cloud-based contact center platforms using Genesys Cloud, focusing on IVR flows, call routing, and system integrations.
Role type
Senior Software Engineer (Contact Center/Genesys Cloud)
Builds
Cloud-based contact center platform features, IVR flows, and API integrations for inbound/outbound voice, email, and SMS.
Domain
Financial Services / Contact Center Technology
Deliverable
production ML models | product features
Required skills
Genesys Cloud architecture, IVR/call flow design, API integrations (OAuth, RESTful), Java/REST APIs, SQL, Terraform/Archy, cloud platforms (AWS/Azure)
Preferred skills
Genesys Framework, Release Management, UX Design, Process Improvements
Technologies
Genesys Cloud Admin UI, Postman, Git, Jira, Confluence, Terraform, Archy
Responsibilities
Design and implement IVR flows and contact routing; Perform full platform administration (users, campaigns, scripts); Develop custom integrations with internal and third-party systems; Configure data actions and reporting; Troubleshoot complex voice technology and integration issues.
Seniority
Senior, hands-on IC
