Amazon Connect Developer
Core
Design, build, and optimize advanced contact center solutions on AWS using Amazon Connect, Lambda, and conversational AI.
Role type
Senior IC Amazon Connect Engineer
Builds
Scalable, intelligent, and reliable contact center solutions for global clients
Domain
Cloud Telephony / Contact Center Automation
Deliverable
production ML models | product features
Required skills
Amazon Connect, AWS Lambda, Python/Node.js/Java, DynamoDB, S3, CloudWatch, Terraform, CloudFormation, CI/CD, API integration, CRM integration, conversational AI (Dialogflow CX)
Preferred skills
Experience with Genesys, Avaya, or Cisco contact center platforms
Technologies
Amazon Connect, AWS Lambda, DynamoDB, S3, CloudWatch, Google Dialogflow CX, Terraform, CloudFormation, GIT, GitHub, TFS
Responsibilities
Design and develop Amazon Connect contact flows, IVR solutions, and call routing strategies; Configure routing profiles, queues, callbacks, and business hours/holiday routing; Develop AWS Lambda functions and integrate with backend systems; Build and support integrations with CRM platforms and third-party applications; Implement conversational AI and chatbot solutions; Troubleshoot and resolve issues related to Amazon Connect and AWS services; Support CI/CD processes and infrastructure automation
Seniority
Senior, hands-on IC
