Software Engineer Principal (Genesys Cloud)
Core
Design, develop, configure, and support Genesys Cloud CX (CCaaS) solutions for Treasury Management contact center capabilities, focusing on omni-channel customer engagement.
Role type
Principal Software Engineer (Contact Center Solutions)
Builds
Scalable, secure, high-performing omni-channel customer engagement solutions for Treasury Management
Domain
Banking / Financial Services / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Genesys Cloud platform development, IVR/call flow design, routing and workforce management concepts, REST APIs/JSON, Java/JavaScript, NLP/NLU or bot integrations, enterprise platform integration (CRM/ServiceNow), legacy platform migration
Preferred skills
Application Development, Business Management, Customer Solutions, UX Design, Release Management, Process Improvements
Technologies
Genesys Cloud CX, Genesys PureConnect, Engage, ServiceNow, CRM, Java, JavaScript, REST APIs
Responsibilities
Align business strategy with software solutions, propose and code solutions for complex business needs, lead complex problem solving, provide technical guidance and support
Seniority
Principal, hands-on IC with strategy alignment
