Customer Success Manager (m/w/d) - Reseller
Core
Strategic partnership management for indirect sales reseller partners, focusing on long-term relationship building, business growth, and C-level engagement.
Role type
Senior Customer Success Manager (Reseller)
Builds
Long-term strategic partnerships and sustainable growth for the reseller channel
Domain
B2B Technology / Indirect Sales
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, C-level communication, data-driven consulting, project management, business review facilitation, consumption management, cross-selling/upselling strategy, KPI analysis, root cause analysis
Preferred skills
Digital marketing understanding, recruiting solutions knowledge, Salesforce experience
Technologies
MS Office (PowerPoint, Excel), Salesforce
Responsibilities
Build and nurture long-term reseller partnerships at management/C-level; Provide holistic consulting on products/services/growth; Develop initiatives for customer satisfaction and growth; Conduct business reviews and workshops; Monitor product usage and identify upsell opportunities; Analyze KPIs and create reports/dashboards; Manage escalations and complaints; Collaborate with Sales, Product, and Marketing teams
Seniority
Senior, hands-on IC