Customer Success Executive, Strategic Accounts
Core
Own post-sales outcomes (implementation, adoption, value realization) for large enterprise accounts in India, building trusted relationships with CIOs, CFOs, and CHROs to drive renewals and expansion.
Role type
Senior Customer Success Executive (Strategic Accounts)
Builds
Trusted executive relationships and business fluency connecting customer ambition to ServiceNow platform capabilities.
Domain
Enterprise Software / SaaS / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Executive stakeholder management, post-sales lifecycle ownership, digital transformation strategy, organizational change management, AI integration in workflows, partner ecosystem coordination, value realization tracking, discovery-based consulting.
Preferred skills
ServiceNow platform expertise, Big 4 or large SI delivery experience, industry-specific transformation knowledge.
Technologies
ServiceNow, AI-powered tools, workflow automation platforms.
Responsibilities
Develop and nurture executive relationships with CIOs, CFOs, and CHROs; own the customer's post-sales journey from implementation to value realization; translate customer goals into platform roadmaps; coordinate co-delivery models with partners; champion AI and agentic capabilities in customer operating models; drive renewals and expansion through demonstrated value.
Seniority
Senior, hands-on IC with growth potential