Service Delivery Manager - Aéroline- Toulouse
Core
Responsible for client service contracts, ensuring service levels, managing quality/financial indicators, and coordinating operational teams to deliver sold services.
Role type
Service Delivery Manager (IT Infrastructure & Cloud Services)
Builds
Managed IT service delivery for enterprise clients
Domain
IT Infrastructure & Cloud Services
Deliverable
client delivery
Required skills
contract management, service level management, financial tracking, team coordination, stakeholder management, KPI analysis, process improvement
Preferred skills
English communication, analytical thinking, customer service orientation, agile collaboration
Technologies
IT service management tools, financial reporting systems
Responsibilities
Ensure compliance with service commitments and resource allocation, manage and coordinate operational teams, pilot interfaces with support services, track contract finances, identify contract-impacting events, define and analyze KPIs, report to leadership and clients
Seniority
Mid-Senior, hands-on IC
