Service Delivery Manager
Core
Coordinate the preparation and finalization of subcontractor and client contracts, manage technical and legal negotiations, and oversee the full bidding and procurement processes for IT services.
Role type
Service Delivery Manager
Builds
IT services delivery and client satisfaction
Domain
IT Services / Telecommunications
Required skills
contract management, business case development, bidding process coordination, procurement management, financial planning, stakeholder management, incident management, data-driven decision making
Preferred skills
IT service management, ITIL framework, ticketing systems, budget planning, project management
Technologies
Microsoft 365
Responsibilities
Coordinate subcontractor and client contract preparation and finalization, manage technical and legal negotiations, prepare business cases for bidding, coordinate and execute bidding processes, manage procurement processes, handle financial planning and tracking, manage performance confirmations and catalog updates, maintain daily communication with subcontractors, suppliers, and clients
Seniority
Mid-level, hands-on IC