Coordenador de Gestão do Cliente - São Carlos / SP
Core
Redesigning the Sales Support operational model, leading process transformation, governance, and commercial team experience.
Role type
Senior Sales Operations Coordinator / Transformation Lead
Builds
Modern, scalable, data-driven sales support operations and internal customer experience
Domain
Sales Operations / Process Transformation / Data & Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Operational leadership, process redesign, change management, KPI definition, SLA management, data-driven decision making, cross-functional stakeholder management
Preferred skills
MBA or Post-grad in Management/Operations, Lean/Six Sigma/BPM/Agile certifications, Power BI/Power Platform, Generative AI implementation, BPMN
Technologies
Power BI, Power Platform, Generative AI (ChatGPT, Copilot, Gemini), BPMN, Agile/Scrum
Responsibilities
Lead the Sales Support operation and drive the complete operational transformation program; Define and monitor operational KPIs, SLAs, and productivity metrics; Implement change management initiatives and continuous improvement projects using Lean/Agile methodologies; Ensure high quality and availability of services for the sales force; Act as the main interface between Operations, Commercial, Technology, and other corporate areas
Seniority
Senior, hands-on IC with strategic leadership
