Senior Director, Business Operations
Core
Leading transformation of large-scale Quote-to-Cash processes through continuous improvement and AI automation to drive operational excellence and revenue growth for Microsoft customers.
Role type
Senior Director, Business Operations (Revenue Operations)
Builds
Multi-billion dollar revenue engine and global outsourced vendor ecosystem for quote-to-cash workflows
Domain
Technology / Enterprise Operations / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Multi-year strategic planning, end-to-end process thinking, Lean/Six Sigma leadership, vendor ecosystem management, executive stakeholder influence, talent development, change management
Preferred skills
Master's degree in Business/Operations/Finance, 15+ years in program/process management, 8+ years people management, AI-enabled operational transformation experience
Technologies
AI automation tools, Lean/Six Sigma frameworks
Responsibilities
Define and own multi-year strategy for quote-to-cash sales operations; Lead continuous transformation agenda toward human-AI digital worker operations; Own day-to-day operational performance and KPIs across revenue programs; Manage global outsourced vendor ecosystem and executive relationships; Build and develop high-performing senior operations leadership team
Seniority
Senior Director, strategic leadership & large-scale execution
