Customer Service Teamlead BeNeLux
Core
Leads and develops the operational customer service and telesales team to manage customer orders, execute operational plans, and ensure excellent service delivery focused on KPIs.
Role type
Senior Customer Service Team Lead (Supply Chain)
Builds
Customer service operations, telesales activities, and unified CS Retail organization
Domain
Supply Chain / Customer Service / Coffee Industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People management, Order to Cash processes, ERP systems (SAP/Salesforce), EDI systems, Data analysis and reporting, Customer service, Strategic planning
Preferred skills
Coaching and talent development, Root cause analysis, Continuous improvement, Sustainability initiatives
Technologies
SAP, Salesforce, SCOS tools
Responsibilities
Lead, coach, and develop the Customer Service team; Ensure daily operational execution aligned with customer requirements; Monitor performance through data analysis and KPIs; Act as operational point of contact for key accounts; Drive innovation and adoption of new technologies; Contribute to Supply Chain reviews and strategic planning.
Seniority
Senior, hands-on IC with people management ambition