Customer Service Projects Lead | Remoto
Core
Leading the deployment, adoption, and continuous improvement of digital tools (Palantir, Salesforce, Five9) to enhance Order-to-Cash and Customer Service processes.
Role type
Senior IC Customer Service Projects Lead
Builds
Operational efficiency and customer experience improvements via technology adoption
Domain
Chemical industry / Order-to-Cash operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional project leadership, technology deployment, process improvement, data analysis, stakeholder influence, executive reporting, tool adoption management
Preferred skills
SAP/SFDC experience, automation/AI familiarity, Spanish language proficiency
Technologies
Palantir, Salesforce Case Management, Five9, SAP, Excel, PowerPoint
Responsibilities
Lead regional and global technology deployment initiatives, support billing quality and dispute reduction efforts, structure and lead end-to-end technology projects, act as a central coordination point across global teams, translate complex datasets into actionable insights and dashboards, support global transformation initiatives
Seniority
Senior, hands-on IC
