Especialista de Processos de Vendas PME
Core
Strategic specialist to evolve the sales experience for SME (Small and Medium Enterprise) channels by mapping journeys, identifying friction points, and implementing process improvements.
Role type
Senior Sales Operations / Business Process Specialist
Builds
Optimized sales processes, efficiency gains, and data-driven insights for the SME sales channel.
Domain
Financial Services / Risk Intelligence / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end process mapping, root cause analysis, stakeholder management, data analysis, Salesforce administration, continuous improvement methodologies (Lean, Six Sigma, PDCA), executive reporting
Preferred skills
Agile project management, cross-functional collaboration, customer/channel-centric mindset, problem-solving, influence without authority
Technologies
Salesforce, Trailhead
Responsibilities
Map and redesign commercial processes (AS IS/TO BE), identify and prioritize opportunities for efficiency and conversion, lead cross-functional initiatives to reduce operational load, structure KPIs and measure results, build executive reports and presentations, monitor solution effectiveness post-implementation.
Seniority
Senior, hands-on IC
