Sales Operations Manager, Enablement
Core
Designing and owning the day-to-day workflow, task queues, and onboarding experience for all GTM roles (AE, BDR, CSM, SE) to ensure consistent execution and rapid ramp-up.
Role type
Sales Operations Manager, Enablement
Builds
A unified workflow layer for GTM teams, manager inspection dashboards, and end-to-end onboarding cohorts.
Domain
B2B SaaS, GTM Operations, Sales Enablement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
CRM implementation ownership, workflow mapping and redesign, Salesforce proficiency, end-to-end onboarding program management, change adoption strategy, user support and case queue management, AI-native tool usage
Preferred skills
Cross-functional enablement (Sales & CS), Salesforce administration, sales engagement platforms, LMS/enablement tooling, PLG or hybrid GTM background
Technologies
Salesforce, Scribe Capture, Scribe Optimize
Responsibilities
Map complete day-in-the-life workflows for all GTM roles; Design task, queue, and report experiences; Build manager inspection layers; Run new-hire onboarding cohorts; Drive change adoption for process/tooling shifts; Re-architect broken workflows; Manage front-line user support and case queues
Seniority
Individual Contributor, Program Owner
