Sr Customer Success Manager
Core
Technical Customer Success Manager guiding platinum-level customers in the adoption, configuration, and operationalization of the Armis Platform to achieve security objectives and maximize value.
Role type
Senior Technical Account Manager / Customer Success Manager
Builds
Successful adoption and operationalization of the Armis platform for security posture improvement
Domain
Cybersecurity / IoT / Healthcare IT / OT-ICS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical account management, platform configuration, stakeholder management, use case analysis, third-party integration knowledge, network architecture, service delivery, cross-functional collaboration, subject matter expertise
Preferred skills
Healthcare/ICT device knowledge, IoT security, scripting (Python), travel flexibility
Technologies
Armis Platform, OT/ICS networks, biomedical systems, traditional IT infrastructures
Responsibilities
Lead adoption and implementation plans for platinum-level customers; Understand customer use cases and provide security posture recommendations; Build trusted relationships with technical stakeholders; Coordinate across teams to meet customer objectives; Ensure deployment aligns with business use cases; Stay current on third-party integrations; Partner with Product, Engineering, Support, and Sales teams
Seniority
Senior, hands-on IC