Account Management
Core
Drive growth and maximize revenue for strategic and enterprise customers by building trusted relationships, driving product adoption, and managing account expansion.
Role type
Senior Account Manager (Enterprise/SaaS)
Builds
SaaS customer relationships and revenue growth for Freshworks' enterprise portfolio
Domain
SaaS / Customer Experience (CX) and Employee Experience (EX) software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Quota-carrying SaaS sales, enterprise account lifecycle management, solution selling, cross-functional collaboration, account forecasting, executive relationship building
Preferred skills
Experience in ITSM, IT infrastructure, or CRM/Customer engagement solutions
Technologies
Freshworks CX and EX software platforms
Responsibilities
Own the full account lifecycle from onboarding to renewal and expansion; articulate customer value to senior executives; identify cross-sell and upsell opportunities; collaborate with Customer Success, Solution Engineering, and Product teams; maintain account health insights and revenue forecasting; represent the company at industry events and key customer engagements
Seniority
Senior, hands-on IC
