Strategic Accounts, Customer Success Executive (Expression of Interest)
Core
Strategic leadership of post-sales adoption and success for ServiceNow's most valuable accounts, driving business transformation and ensuring predictable renewals.
Role type
Senior Customer Success Executive (Strategic Accounts)
Builds
Long-term customer value and business transformation outcomes for enterprise clients
Domain
Enterprise Software / SaaS / Digital Business Transformation
Deliverable
client delivery
Required skills
C-level relationship management, large-scale digital business transformation leadership, strategic account management, cross-functional leadership, business acumen, risk mitigation, KPI management, AI integration strategy
Preferred skills
Master's degree, baseline security clearance
Technologies
AI-powered tools, workflow automation platforms
Responsibilities
Partner with C-level executives to guide business transformation, collaborate with Account Executives on integrated strategies, identify and mitigate risks to customer success, guide teams to meet operational KPIs, establish success metrics and milestones, advocate for innovative solutions
Seniority
Senior, hands-on IC with strategic leadership