Senior Cloud Support Engineer I
Core
Provide advanced technical support for Strategy's Business Intelligence product suite and Cloud platform, acting as an escalation point for complex customer issues.
Role type
Senior Cloud Support Engineer (IC)
Builds
Customer-facing support for enterprise analytics and AI software platforms
Domain
Enterprise Analytics / Business Intelligence / Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud platform administration, Kubernetes, Python, REST API, Java, SQL, Root cause analysis, Technical documentation, Mentoring
Preferred skills
Azure, AWS, GCP certifications
Technologies
Kubernetes, Python, REST API, Java, SQL, HTML, XML/XSL, Azure, AWS, GCP
Responsibilities
Resolve complex customer issues and act as escalation point, Develop and maintain relationships with customers and partners, Prioritize and communicate product defects to development teams, Create and review customer-facing technical documentation, Lead day-to-day management of Cloud infrastructure maintenance, Provide technical guidance and mentoring to junior team members
Seniority
Senior, hands-on IC
