Gerente de Gestão do Cliente
Core
Define and execute the multi-year strategy for the Prime segment (40% of SME portfolio), driving growth through customer acquisition, portfolio optimization, digital engagement via CDP/AI, and churn reduction.
Role type
Senior Customer Segment Strategy & P&L Manager
Builds
Strategic plans, forecasts, business cases, and coverage models for the Prime SME segment
Domain
B2B SaaS / Financial Services / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic planning, P&L management, B2B recurring revenue models, team leadership, CRM/CDP/AI application, stakeholder influence
Preferred skills
Forecasting discipline, portfolio rebalancing, executive forum representation
Technologies
CRM, CDP, Artificial Intelligence
Responsibilities
Define multi-year strategy with annual targets per vertical and sales executive; Consolidate segment results across portfolio and individual levels; Build and defend forecasts in executive forums; Dimension coverage and productivity; Structure growth business cases with ROI analysis
Seniority
Senior, hands-on IC with leadership scope