Senior Lead Customer Success Manager
Core
Lead a large virtual team to drive customer adoption, value realization, and long-term loyalty for IFS enterprise software solutions.
Role type
Senior Lead Customer Success Manager
Builds
Customer success programs, value realization outcomes, and subscription service utilization
Domain
Enterprise Software (Field Service Management, Manufacturing, Telco, Energy & Utilities, Aerospace & Defense)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Virtual team leadership, program delivery orchestration, executive relationship management, business value assessment, subscription service management, risk management, cross-functional navigation, revenue margin maintenance, utilization driving, upsell/cross-sell collaboration
Preferred skills
IFS Applications domain knowledge
Technologies
IFS Applications, Business Value Assessment (BVA) tools
Responsibilities
Lead and orchestrate a large virtual team; drive customer adoption and productive use of IFS products; lead Executive Steering Committee meetings; secure IFS references and manage Voice-Of-Customer reporting; maintain revenue margins and drive service utilization; communicate escalations to Global Delivery Senior Leadership; collaborate with Sales on upsell/cross-sell opportunities
Seniority
Senior, hands-on IC with leadership responsibilities
