Менеджер по лояльности и сервисам
Core
Lead the development and implementation of loyalty programs and service initiatives to enhance customer retention and lifetime value while ensuring high service standards across all touchpoints.
Role type
Senior Loyalty & Customer Service Manager
Builds
Customer loyalty programs, service standards, and retention strategies
Domain
Agriculture / Crop Protection
Deliverable
product features
Required skills
Loyalty program design, project management, CRM systems, data analysis, cross-functional collaboration, KPI tracking, stakeholder management
Preferred skills
Power BI, SQL, Russian (fluent), English (intermediate), Kazakh (preferred)
Technologies
CRM, Excel, Power BI, SQL
Responsibilities
Develop and optimize loyalty strategies, oversee daily service operations, analyze customer data and feedback, mentor service teams, resolve escalated customer issues, collaborate with marketing and sales, adapt programs to market segments, ensure compliance with company policies, identify process improvements
Seniority
Senior, hands-on IC