Principal Customer Success Executive - Manufacturing Vertical
Core
Senior individual contributor responsible for driving commercial health, retention, and expansion for high-value US Manufacturing accounts, acting as a strategic advisor to C-suite and senior IT leaders.
Role type
Principal Customer Success Executive (Manufacturing)
Builds
ServiceNow platform adoption and digital transformation outcomes for enterprise manufacturing clients
Domain
Enterprise SaaS / Manufacturing / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account ownership, executive presence, C-suite engagement, digital transformation leadership, business acumen, data storytelling, cross-functional collaboration, customer centricity, platform knowledge, adaptability
Preferred skills
MBA or advanced degree, experience in management consulting or technology-enabled business transformation, familiarity with Energy/Transportation/Services verticals, background with AI/ML platform products
Technologies
ServiceNow, AI-powered tools, AI-enabled platforms
Responsibilities
Own account-level commercial performance (GRR, NRR, renewals), engage as a strategic advisor to C-suite, translate customer strategy into ServiceNow roadmaps, run complex transformations in large accounts, deliver data-driven executive presentations, drive AI consumption and platform adoption, set success metrics and drive value realization, champion the voice of the customer, operationalize customer health at scale
Seniority
Principal, hands-on IC with strategic advisory scope
