Manager, Customer Success
Core
Lead a team of Customer Success Managers to ensure strong customer delivery outcomes, retention, and satisfaction for Assent's clients.
Role type
Manager, Customer Success
Builds
Customer retention, satisfaction, upselling, and cross-selling outcomes
Domain
Product Intelligence / Regulatory Compliance / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, performance management, strategic planning, KPI tracking, stakeholder collaboration, regulatory compliance awareness
Preferred skills
Mentoring, cross-functional partnership, process improvement
Technologies
AI platforms, Product Intelligence Networks
Responsibilities
Manage day-to-day operations of the Customer Success team including recruiting and coaching; Plan and manage account transitions between CSMs; Establish team goals aligned with company objectives; Report on business KPIs to monitor performance; Partner with Sales and Data management on process improvements; Ensure team compliance with security processes and regulatory updates.
Seniority
Manager, hands-on leadership
