Senior Programme Manager – Loyalty ( M/F/H )
Core
Lead the strategic growth and transformation of a client's customer loyalty program by connecting marketing, commercial, digital, data, and IT functions to strengthen customer value.
Role type
Senior Programme Manager (Loyalty & Customer Engagement)
Builds
Multi-year loyalty program vision, roadmap, and new commercial propositions
Domain
Customer Loyalty, CRM, Customer Value Management
Deliverable
product features
Required skills
Strategic program management, stakeholder alignment, business case development, KPI management (churn, engagement, value), roadmap planning, commercial opportunity identification
Preferred skills
Product Owner or Scrum Master experience, energy/retail/telecom/financial services industry experience
Technologies
Agile development frameworks
Responsibilities
Develop and execute multi-year vision and roadmap, identify new commercial opportunities, connect senior management and cross-functional teams, drive KPIs, build stakeholder commitment, act as strategic business owner for agile teams
Seniority
Senior, hands-on IC with strategic leadership