Product Manager, Rakuten PointClub - Incentive Platform Department (INPD)
Core
Define and own the product vision, strategy, and roadmap for Rakuten Point Web and other front-end products, serving millions of users across Rakuten's global ecosystem.
Role type
Product Manager (Loyalty & Incentive Platforms)
Builds
Rakuten Point Platform (global loyalty program) and related front-end web products
Domain
E-commerce, Fintech, Loyalty Programs, Global Digital Platforms
Deliverable
product features
Required skills
Product strategy definition, backlog management, user story writing, market research, KPI analysis, stakeholder liaison, technical feasibility assessment, requirement specification, conflict mediation, cross-functional team motivation
Preferred skills
Advanced degree (MS/PhD), client scope definition, software engineering background, web service system development, technical documentation (API specs, DB diagrams), release management, parallel project management, modern PM tools (JIRA/Confluence), cross-cultural team leadership, B2C product experience, Loyalty Services knowledge
Technologies
Web systems, API, SDLC methodologies (Agile, Scrum, Kanban), JIRA, Confluence
Responsibilities
Define product vision and roadmap, manage product backlog and prioritize features, conduct market research and analyze customer feedback, collaborate with engineering and UI/UX teams, define and track KPIs, handle production support and troubleshooting
Seniority
Mid-Senior, hands-on IC