Principal Product Manager - Loyalty
Core
Lead the strategy and execution of Skyscanner's loyalty program to increase direct traveler relationships, retention, and lifetime value.
Role type
Principal Product Manager (Loyalty)
Builds
Loyalty program features, rewards, and personalized travel experiences
Domain
Travel technology / Customer retention
Deliverable
product features
Required skills
Loyalty program design, stakeholder alignment, product strategy, experimentation, roadmap ownership, cross-functional coordination, feature definition, data-informed decision making
Preferred skills
Experience scaling retention-led experiences, navigating complex platform environments, outcome-oriented thinking, agile collaboration
Technologies
Web, mobile app, SEO, booking flows, lifecycle systems
Responsibilities
Partner with cross-functional teams on complex initiatives; translate loyalty vision into concrete product capabilities; define and execute a phased loyalty product strategy; identify opportunities to drive engagement and retention; coordinate end-to-end delivery across multiple product systems; make feature-level product and UX decisions; lead experimentation to refine the loyalty proposition