Service Manager H/F
Core
Support existing Service Managers and ensure operational stability for OS, virtualization, storage, and backup environments.
Role type
Senior Service Manager (IT Operations)
Builds
IT infrastructure services and operational support for clients
Domain
IT Infrastructure & Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, SLA management, ITIL best practices, crisis management, resource planning, stakeholder coordination, reporting and KPIs, client relationship management
Preferred skills
Technical knowledge of OS, VMware, OpenStack, storage, and backup systems
Technologies
VMware, OpenStack
Responsibilities
Prioritize and supervise incident handling, ensure SLA compliance, coordinate RUN security plans, produce operational dashboards, manage first-level escalations, and interface with product owners and development teams
Seniority
Senior, hands-on IC