Service Manager H/F
Core
Support existing Service Managers, manage IT incident prioritization, ensure SLA compliance, and coordinate RUN security plans for OS, virtualization, and storage environments.
Role type
Senior Service Manager (IT Operations)
Builds
IT operations stability and service delivery for enterprise clients
Domain
IT Infrastructure & Operations
Deliverable
dashboards & analysis
Required skills
Incident management, SLA management, RUN coordination, ITIL best practices, crisis management, resource planning, dashboard reporting, stakeholder interface
Preferred skills
OpenStack knowledge, multi-domain service coordination
Technologies
VMware, OpenStack, OS, Virtualization, Storage, Backup
Responsibilities
Prioritize and supervise incident treatment, produce weekly operational dashboards, coordinate RUN security action plans, manage first-level escalation for clusters, ensure SLA and backlog adherence, interface with clusters to prioritize resources
Seniority
Senior, hands-on IC
