Especialista de Processos de Vendas PME
Core
Strategic specialist to evolve the experience of SME sales channels by mapping journeys, identifying frictions, and implementing scalable process improvements.
Role type
Senior Sales Operations / Business Process Specialist
Builds
Optimized sales processes, efficiency initiatives, and data-driven insights for SME channels
Domain
Financial Services / Credit Risk / Sales Operations
Deliverable
product features
Required skills
Process mapping and redesign, Root cause analysis, Data analysis and reporting, Stakeholder management, Project management, Salesforce administration, Continuous improvement methodologies (Lean, Six Sigma, PDCA)
Preferred skills
End-to-end business vision, Customer/channel-centric perspective, Executive presentation skills
Technologies
Salesforce, Lean Six Sigma, PDCA, Ishikawa Diagram
Responsibilities
Map end-to-end sales journeys to identify frictions and opportunities; Lead initiatives to simplify and automate the sales process; Transform business needs into viable, scalable solutions; Structure KPIs to measure the impact of improvements; Build executive reports and presentations to support decision-making; Monitor solution effectiveness post-implementation.
Seniority
Senior, hands-on IC
