Customer Success Manager
Core
Own operational strategy and execution for high-value banking and fintech partners on the Wise Platform to ensure stability and growth.
Role type
Senior Customer Success Manager (Enterprise Banking/Fintech)
Builds
Operational success plans, data-driven business reviews, and incident resolution frameworks for enterprise partners.
Domain
Cross-border payments, Fintech, Enterprise Banking
Required skills
Cross-border payments expertise, API/webhooks technical fluency, data analysis, stakeholder management, incident resolution, process optimization, strategic planning
Preferred skills
Correspondent banking knowledge, regulatory framework familiarity (AML/KYC/PSD2), technical onboarding leadership
Technologies
APIs, webhooks, ACH, wire, RTP
Responsibilities
Drive volume retention and operational performance for partner portfolios; lead incident resolution and root cause analysis; conduct data-driven business reviews; advocate for partner needs to influence product roadmaps; optimize internal/external processes; manage relationships with senior stakeholders.
Seniority
Senior, hands-on IC
