Founding Customer Success Manager, SME & Growth
Core
Define and build the operating model for Customer Success across EMEA, supporting SME and mid-market customers through implementation, onboarding, and ongoing servicing.
Role type
Founding Customer Success Manager (SME & Growth)
Builds
Customer success operating model, onboarding processes, and trusted customer relationships for SME/mid-market clients.
Domain
Fintech / Global Payments / Financial Infrastructure
Required skills
Customer success management, customer onboarding and implementation, stakeholder management, SaaS troubleshooting, operational metrics monitoring, relationship building
Preferred skills
Fintech or payments experience, Google Workspace/Salesforce/SQL/Looker/Zendesk proficiency, high-growth environment experience
Responsibilities
Build the operating model for Customer Success across EMEA, own onboarding activities including pricing configuration and vendor onboarding, project-manage feature implementation, monitor usage and service-level adherence, act as an escalation point for technical issues, build trusted relationships with customers and internal teams
Seniority
Founding member, hands-on IC
