Operations Lead
Core
Own a core operational domain (customer, payment, or financial crime) at an early-stage fintech, building processes, metrics, tooling, and automation.
Role type
Senior Operations Lead (Fintech)
Builds
Production automations, agent-based workflows, and operational tools/systems
Domain
Fintech, Banking, Payments, Regulated Financial Services
Deliverable
production ML models
Required skills
Process design, workflow automation, SOP creation, KPI definition, stakeholder collaboration, risk management, compliance knowledge
Preferred skills
AI/LLM-enabled systems, financial crime operations, payment clearing/settlement
Technologies
LLMs, AI agents, automation frameworks
Responsibilities
Handle operational cases to identify gaps, design and launch production automations, develop agent-based workflows, define and build operational tools, create and maintain SOPs and escalation paths, improve operational capacity
Seniority
Senior, hands-on IC
