Coordenador de Gestão do Cliente - São Carlos / SP
Core
Strategic partner to the Commercial area, ensuring operational excellence, governance, and agility in contract and administrative process management for the sales cycle.
Role type
Senior Sales Operations Manager / Transformation Lead
Builds
Modern, scalable, data-driven sales support operations and processes
Domain
Sales Operations / Business Process Management / Data & Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational leadership, process redesign, change management, KPI definition, stakeholder management, data-driven decision making, team performance management
Preferred skills
MBA or Post-grad in Management/Operations, Lean/Six Sigma/BPM/Agile certifications, Power BI/Power Platform, Generative AI implementation
Technologies
Power BI, Power Platform, Generative AI (ChatGPT, Copilot, Gemini), BPMN
Responsibilities
Lead the complete transformation of the Sales Support operation, redesigning 100% of operational processes; Define, monitor, and evolve operational and strategic KPIs; Act as the main interface between Operations, Commercial, Technology, Products, Legal, and Compliance; Ensure high quality, productivity, and SLA for internal clients; Implement AI and automation to reduce manual activities and increase efficiency
Seniority
Senior, hands-on IC with strategic leadership