Cloud Operations Program Manager
Core
Lead and optimize operational processes supporting AI Partner Customers and Custom Cloud motions, ensuring scalability and consistency.
Role type
Cloud Operations Program Manager
Builds
Scalable processes, tools, and best practices for global consistency in cloud commerce and custom cloud motions.
Domain
Cloud Operations / AI Partnerships / Process Optimization
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, process improvement, cross-functional leadership, stakeholder influence, process design, change management, advanced analytics, SQL/KQL, Azure usage data analysis, financial acumen, problem-solving.
Preferred skills
AI-enabled process enhancements (prompt engineering, LLM-supported workflows), data-driven optimization.
Technologies
SQL, KQL, Azure
Responsibilities
Lead and optimize operational processes for AI Partner Customers and Custom Cloud motions; Own complex pre- and post-sales escalations and drive root cause resolution; Identify, design, and implement process improvements to enhance efficiency and throughput; Define and reinforce compliance frameworks while enabling new commerce and cloud motions; Leverage reporting and analytics to manage performance and inform decision-making; Establish and document scalable processes, tools, and best practices.
Seniority
Mid-Senior, hands-on IC
