Cloud Operations Program Manager

## About the role - Lead and optimize operational processes supporting AI Partner Customers and Custom Cloud motions, ensuring scalability and consistency - Own complex pre- and post-sales escalations, driving root cause resolution across stakeholders, systems, and processes - Identify, design, and implement process improvements that enhance efficiency, accuracy, and throughput at scale - Drive simplification and automation initiatives, including adoption of AI-enabled process enhancements (e.g., prompt engineering, LLM-supported workflows) - Define and reinforce compliance frameworks while enabling new commerce and cloud motions - Leverage reporting and analytics to manage performance, identify trends, and inform decision-making - Partner cross-functionally to align on process changes, system enhancements, and operational priorities - Establish and document scalable processes, tools, and best practices to enable global consistency ## Requirements - Bachelor's Degree in Business, Operations, Supply Chain Finance, or related field AND 4+ years of experience in program management, process management, or process improvement - Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and drive alignment across teams - Experience designing, implementing, and scaling process improvements, operational frameworks, and transformation initiatives - Exposure to AI-enabled process enhancements and data-driven optimization approaches - Process design, change management, and execution capabilities - Advanced analytical skills with experience leveraging SQL, KQL, or similar tools to drive business insights and decision-making - Experience working with Azure usage data, cloud consumption models, and cloud transactional processes - Financial and business acumen, including the ability to assess transaction, operational, and revenue impacts - Excellent problem-solving, decision-making, communication, and stakeholder management skills, with the ability to influence at multiple organizational levels - Proven ability to operate effectively in complex and ambiguous environments while driving structured, measurable outcomes